Return Policy
At R3gen Suppliers, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that does not work for you. If you need to return an item, please review our Return Policy below and submit an online Return Authorization Request by calling us at (888) 568-6909.
Return Policy
Most items may be returned within 30 days of receipt to qualify for a refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
- Product must be in new condition – no cracked, scratched, or dirty products will be accepted.
- Product must be returned in its original packaging.
- Return Authorization must be requested from R3gen Suppliers within 30 days of delivery of the product.
- Once return approval has been received, products must be returned within 14 days.
PLEASE NOTE: All returnable freezers require a 20% of the purchase price as a restocking fee.
You may also call us at 1-888-568-6909 or email us at Customer Service to request an RA number or alternative return information. Please include your order number, name, and the item number you are returning.
PLEASE NOTE: Products returned without an RA number or alternative return approval will not be credited. To receive full credit, items must be shipped within 14 days from the day the return authorization and shipping information is provided by R3gen Suppliers.
Return Shipping
Unless R3gen Suppliers made an error, return freight is the customer’s responsibility. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that we provide for you. If an item is returned to the wrong address, R3gen Suppliers reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, R3gen Suppliers may institute a $10 fee per missed scheduled pickup.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain return information, and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Credits
Once your return is received, R3gen Suppliers will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
If your item is defective or was damaged in shipping, please call us at 1-888-568-6909 or email us at support@regensuppliers.com and we will arrange for the item to be repaired or replaced promptly.